Return / Refund Policy
Please note below our company policy on Returns and refunds:
1. Returns for Unopened and Unused Items:
• We offer a credit for unopened and unused items when they are returned within 30 days of the purchase date. Please note that outbound shipping costs will be deducted from the final credit. In such cases, a 20% restocking fee will apply to any returned product.
2. No Refund for Consumed or Damaged Items:
• We cannot issue a refund for products consumed or if the box is damaged.
3. Return Shipping Responsibility:
• Customers are responsible for the cost of return shipping. This includes selecting a reliable shipping method and ensuring the safe return of the product.
4. Packaging Requirements:
• When returning a product, customers must use either the original box or a sturdy, well-protected box to prevent damage during transit. Please do not use envelopes for returns, as this may damage the product. No refund will be issued for products returned in a damaged condition.
5. Return Process:
• To initiate a return, customers are required to follow the return instructions provided on the order page within their account with Amazon.